Refer to UniFi Cloud Adoption (Layer 3) if you are using our subscription-based UniFi Cloud, or if your device is on a different network than your host (Layer 3). UniFi device discovery only works if the device is on the same network as your application host (e.g., it can be reached without passing through a router). Make sure your device is on the same network as your UniFi host See Virtual Network Connectivity and Isolation for more information.įor users with a non-UniFi gateway or router, contact your vendor or ISP for more information. This can block communication between the UniFi device and its application host. The inability to receive an IP address is likely related to a network misconfiguration. The device receives a “fallback IP address” of 192.168.1.20.The following scenarios indicate a problem receiving an IP address: You can verify if your device is receiving an IP address by using the WiFiman Mobile App’s Discovery feature. We recommend using a UniFi OS Console, which has a built-in gateway capable of providing IP addresses.
Make sure your device is receiving an IP address If you are unsure about your cabling, we recommend an Official UI Cable. We recommend testing a new cable and port (if using a switch) to rule out any damage. Check your device’s physical connectionĪ damaged cable or port may prevent your device from adopting. See PoE Availability and Modes for more information. All switches have a maximum power output, and it is possible to hit that maximum before using all available ports. If your device is connected to a PoE switch, ensure the switch isn’t exceeding its PoE availability. It is common for users to accidentally supply PoE power when the device requires PoE+ or PoE++. Make sure your device is receiving the appropriate amount of power. This should only be running on one machine for the lifetime of your network. *Advanced users self-hosting the UniFi Network Server should make sure it is already installed on the appropriate machine.
Alternatively, see Standalone Access Points (without UniFi) to learn about AP management without a UniFi Host. Make sure you have already gone through the setup process of your UniFi OS Host*. Your UniFi application must be set up and running before adopting a new device. Make sure UniFi Network is set up and running on a UniFi Host Follow our simple troubleshooting process below. If you are having trouble, it is likely due to an issue in your environment. Sign in to your UniFi application on the Web Portal or mobile app ( iOS and Android) and click to Adopt the device.Power on your new UniFi device and connect it to the same network as your UniFi host.We recommend using a UniFi OS Console for the simplest, most streamlined adoption process. Set up your UniFi application on your UniFi OS Host (e.g., a Dream Machine product or Cloud Key Gen2 Plus).All UniFi Access Points (APs), cameras, phones, and other devices are designed to make the adoption process as simple as possible. Adoption is the process of connecting a device to the UniFi application that will manage it.
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